FAQ
How much do you charge for shipping?
We provide 100% FREE Shipping To US, CANADA AND EURO Countries which includes a tracking number. This is part of our continued commitment to provide the best customer service and ensure 100% satisfaction for every order made from our store.
How do I check the status of my order?
You can check the status of your order by clicking here. You will be receiving an email containing your order's Tracking Number details 3-4 days after your order is placed in our store. In the event that you fail to receive an email containing this information. Please feel free to send us a follow-up email at our Customer Support Email address contact@huboowl.com and include your order number in the email, so we can assist you quickly.
How long does the delivery take?
All of our products have the same time frame of process and transit. We provide 100% FREE Shipping with tracking number. Once you receive a notification email with process and shipment information, please allow at least 2-4 weeks or 10-21 business days for your order/s to be delivered.
- To USA : 5 to 15 days
- To Canada: 10 to 21 days
- UK and EURO Countries: 10 to 25 days
If your order hasn’t arrived within the given time frame, please contact our support team at contact@huboowl.com so we can further assist you.
What is your refund/returns policy?
A full refund or replacement will be given for items that are not received or lost in transit. Returns can also be made within 30 days after you receive your order. Errors made by customers when providing shipping information and sizing details on their order/s that result in missed parcel deliveries or wrong size are excluded in the refund. For more information about eligibility and exclusions of order refund policy, please check our Refund section by clicking here.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
Only one of the two products I purchased arrived
Please allow a few more days for your other order to arrive. Sometimes we ship orders for single customer separately. This is due to item availability and other stock, warehouse and processing factors. For further assistance, please contact our Customer Support Team at contact@huboowl.com. Please include your Order Number in your email, so we can assist you quickly.
Do you deliver products internationally?
Yes, we do. touch-culture.com has been successful in processing and shipping orders from customers around the globe on a daily basis that most of our patron customers are located internationally.
I've put a wrong shipping address and/or picked a wrong size. Can I change it?
Please email us right away at contact@huboowl.com indicating your Order Number, so we can assist you quickly. We will check your order in our system and if it still hasn’t been processed yet, we can still make changes.
Incorrect shipping address: It is a must that you contact us right away. We process and ship each order almost instantly, so if your order/s happens to be dispatched already, we won’t be able to grant your request.
Incorrect size/color/model: Given that the item is already shipped out, we can't make amends for it. Once you receive the product, please email us at contact@huboowl.com stating that you have received it. We will let you ship it back to us, so we can exchange it for the correct item that you want. Please note that the shipping cost is shouldered by the receiver.
To be eligible for a return/exchange: The item must be unused and in the same condition that you received it and must be in the original packaging including the proof of purchase.
How secure is my personal information?
Huboowl values and protects your information as much as it values the name and business. Your information will be kept in our database for the reference purposes only and will not be given to anyone or anything that isn’t linked to our shop. Our website is using the best SSL certificate which is required on all online processing payments, so you will be assured that your purchase is secure and safe.